Last updated: May 2026

This Privacy Policy explains how Kinmel Hall (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit kinmel-hall.com or make a purchase from our gift shop.

Who we are

Information We Collect

When you place an order we collect your name, delivery address, email address, phone number, and payment details. Payment card details are processed securely by our payment provider and are not stored by us.W

hen you browse our website we may collect standard technical data such as your IP address, browser type, and pages visited. This is collected through cookies and standard web analytics tools.

If you contact us by email or via our contact form, we will retain that correspondence.

How We Use Your Information

We use your personal information to process and fulfil your orders, communicate with you about your order, and respond to any enquiries you send us.

We do not use your information for automated decision-making or profiling.We will not sell or share your personal information with third parties for their own marketing purposes.

Legal Basis for Processing

We process your information on the basis of contract (to fulfil your order), legitimate interests (to respond to your enquiries and improve our website), and, where applicable, compliance with legal obligations.

Cookies

Our website uses cookies to help it function correctly and to understand how visitors use it. You can control cookies through your browser settings. Disabling cookies may affect some features of the site.

Data Retention

We retain order records for seven years as required by HMRC for tax purposes. Contact correspondence is kept for up to two years. You can request deletion of your data outside of legal retention requirements at any time

Your Rights

Under UK GDPR you have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion of your data, object to processing, and request restriction of processing. To exercise any of these rights, contact us at kinmelhall@yahoo.com.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk

Data Security

We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. Our website uses SSL encryption for all data transmitted.

Changes to This Policy

We may update this policy from time to time. The current version will always be published on this page with the date it was last updated.

Contact

If you have any questions about this policy, contact us at kinmelhall@yahoo.com or

write to us at Kinmel Hall, St George, Abergele, LL22 9DA